Home: International Call Centre Certificate

Complete all 19 modules and qualify for an International Certificate through the University of Central Lancashire in the United Kingdom

Courses
Module 1: Introduction to Call Centres
Module 2: Understanding the Service Industry
Module 3: Communication Skills
Module 4: Managing Calls Effectively
Module 5: Telephone Techniques
Module 6: Effective Sales Techniques
Module 7: Effective Debt Collection Skills
Module 8: Microsoft Word
Module 9: Microsoft Excel
Module 10: The Role of the Team Leader
Module 11: Coaching and Team Building
Module 12: Effective Communication
Module 13: Record Keeping Essential for Team Leaders
Module 14: Maintain Workplace Relationships
Module 15: Enhancing Team Performance
Module 16: Quality Management
Module 17: Conduct a Disciplinary Hearing
Module 18: Motivate and Build a Team
Module 19: Service Level Management

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